How to Locate Your Ticket Purchase

How can I locate my ticket purchase?

To locate a missing ticket purchase, check both your text messages and your email inbox for the ticket sent at the time of purchase. Tickets are delivered via text message (SMS) or email. If you cannot find the message, verify that the phone number and email address used during checkout are correct, then contact our support team to have your tickets resent.

What should I check first?

1. Check both your text messages and your email inbox for a ticket link sent at the time of purchase.
2. If you still cannot find the text message, check whether the purchase was made under a different phone number or email address.
3. If you still cannot locate your ticket, contact our support team with your purchase details — such as your name, email address, phone number, and date of purchase — and we will be happy to resend your tickets.

What if I only have my payment receipt?

A payment receipt does not include the ticket link. Check your text messages and email inbox for a separate message sent at the time of purchase — your ticket is delivered by SMS or email, not included in the payment receipt.

Still can't find your ticket?

If you still cannot locate your ticket after completing the steps above, contact our support team with your purchase details — such as your name, email address, phone number, and date of purchase — and we'll resend your tickets promptly.